Refund Policy – 90-Day Risk-Free Trial

At Carvenchy, we believe in the effectiveness of our hair serum and want every customer to have enough time to see the results. That’s why we offer a money-back guarantee after a full 90-day trial period.

If, after 60 days of regular use, you don’t see any improvement, you may request a refund under the conditions outlined below.

Eligibility for a Refund

  1. Mandatory Trial Period:

    • You must use the serum for at least 60 days continuously before requesting a refund.
    • Refund requests must be made within 15 days after the 90th day of purchase. (i.e., between the 91st and 105th day after receiving the product).

  2. Proper Use of the Product:

    • The serum must have been used at least 2 to 3 times per week, following the recommended application instructions.

  3. Refund Request Documentation:
    To ensure a fair process, we require the following:

    • The refund request form, available on our website or upon request.
    • Proof of purchase (order number, invoice, or confirmation email).
    • A photo of the main product showing its usage level.
    • Proof of regular use (e.g., one or more dated photos showing the progress of using the product on your hair).

  4. Returning the Product (if requested):

    • In some cases, we may ask you to return the product before approving the refund.
    • Return shipping costs are the customer’s responsibility.

Exceptions & Special Conditions for the 2 Free Products Offer

  • Free products are non-refundable.
    If your order included free products as part of a promotional offer, the refund will only apply to the amount paid for the main product.
  • If the refund is approved, the value of the free products will be deducted from the refunded amount, unless they are also returned in perfect condition and unopened.
  • Refund requests made before completing the 60-day trial will not be accepted.
  • Orders placed with promotional codes or during sales periods are not eligible for a refund, except in the case of defective products.
  • Shipping fees are non-refundable.

Refund Process

  1. Submit Your Request: Complete the refund request form and send it to support@carvenchy.com, including all required documents.
  2. Review of Your Request: Our team will review your submission within 5 to 7 business days.
  3. Decision & Refund:
    • If your request is approved, the refund will be processed to your original payment method within 5 to 10 business days, after deducting any non-returned free products.
    • If your request is incomplete or does not meet the conditions, we will inform you and offer an alternative solution (store credit, exchange, etc.).

We want to ensure that every customer has enough time to try our serum and experience its full benefits. This policy is designed to provide total satisfaction while ensuring a fair process.

📩 Contact us: support@carvenchy.com