General

When will my order be shipped?

Orders typically ship between 2-4 days of order. You will receive a tracking number to your email.

I didn't get a tracking number or confirmation email

Please check your promotions, social and spam folders. All tracking details are sent by our shipment company to your email. If you still cannot locate the email, please contact us at contact@carvenchy.com.

When will my order arrive?

As per our shipping policy, orders are shipped directly from our manufacturer due to a high volume of sales and low stock levels. We also believe this will help to reduce our eco footprint. As such, orders usually arrive within 7 business days but we ask that you allow up to 21 days before reaching out to us. 

Can I submit a return?

Please refer to our returns policy to see if your order is eligible. 

What if I want to change or cancel my order?

Generally once an order has been placed, it can't be changed or canceled. However, please still contact us at contact@carvenchy.com as early as possible. 

Hair

Can I use your hair oil if I'm pregnant or breastfeeding?

We get this question a lot. Only your obstetrician can you tell you what's safe for you. Our product is vegan and natural but to be sure we recommend that you take a list of the ingredients found on the product page to your doctor.

Does your hair oil work for men?

Yes! Men can absolutely use our growth oil and many men have had success with our oil. 

Does your hair oil work on colored or processed hair?

Yes! Our hair oil works at the follicle level, so whether you've permed, processed, or color-treated your hair, you can still get great results. 

How do I apply your hair oil?

Take a few drops of hair oil and apply directly to the scalp. Use your fingers or scalp massager to work the oil into the scalp to disperse the oil. You can spot treat if you have a particular area of concern, or treat the entire scalp. Apply once daily to a clean scalp. If you use dry shampoo, or don't wash your hair daily, apply before adding dry shampoo or other products, and be sure that you do apply the oil when your scalp has been freshly cleaned. 

How long will a bottle of your hair oil last?

It can vary, but between 1-4 months. We recently increased the size of our bottles so you get more out of every purchase!

I have sensitive skin. Is it OK for me to use your hair oil?

Our oils are natural, however, everyone is different, and some people are sensitive to some natural ingredients. If you are concerned about how your body will react to our oil, we recommend doing a spot test on your inner arm to check for sensitivity. 

When can I expect to see results when using your hair oil?

Our hair oil take 2-4 months to show results when applied once daily. Consistency is key for success with our hair oil!

Will the hair oil work if I have dandruff?

Yes! The most important thing is to get the oil to your scalp, and to apply regularly. Applying on the cleanest scalp possible will get the best results, and here are some things that you can do to improve your results.

• Apply the oil to a clean scalp, preferably after washing and towel (or blow!) drying.
• Apply the oil at night so that the oil can work during your body's natural restorative process.
• After applying the oil, massage it into your scalp with fingertips (not nails!) to increase circulation and improve penetration.